DTC Fulfilment

What are DTC fulfilment services?

With FulfilmentPlus we take care of the entire process of your direct-to-customer orders - from order to delivery. Our services include:

• Integration & order forwarding
  Real-time connection to Shopify, Magento, WooCommerce, BigCommerce, Amazon, eBay or customised API interfaces.
  
• Incoming goods & quality inspection
  Comparison of quantities, SKUs and product status with your delivery note.
  
• Inventory management
  Live inventory, automatic replenishment alerts and safety stock to protect against out-of-stock.
  
• Picking & packing
  Efficient picking, multiple checks and customised, brand-compliant packaging.
  
• Shipping & carrier selection
  Optimisation of price and delivery time with DHL, UPS, DPD, GLS and local delivery partners (1-3 days).
  
• Consignment tracking & returns
  Automated shipping notifications, branded tracking pages and uncomplicated returns management.
  

Why choose FulfillmentPlus for DTC fulfilment?

• Super-fast delivery
  Benefit from 1 to 2-day options from our Europe-wide warehouse network.
  
• Flexible scaling
  Whether 100 or 100,000 orders per month - our prices and processes grow with them.
  
• Clear all-in prices
  Standardised charges per order with no hidden surcharges.
  
• Brand-compliant customer experience
  Customised packing slips, inserts and return labels that strengthen your brand.
  
• Personal contact person
  Quarterly reviews, proactive optimisation suggestions and emergency support included.
  
• 24/7 real-time transparency
  Dashboard with status of incoming goods, stock and order processing can be called up at any time.
  

Our DTC fulfilment process

1. Connection
   Quick integration of your sales channels via plug-and-play plugins or secure API.
   
2. Incoming goods
   Dispatch of your goods to one of our 5 European and 10 North American warehouses.
   
3. Preparation
   Quality control, kitting, bundling and other value-adds according to your specifications.
   
4. Picking & packing
   Automated systems guide pickers precisely to the correct SKUs, checked several times before packing.
   
5. Shipping
   Optimised selection of service provider, service level and route for the best cost/time ratio.
   
6. Delivery & enthusiasm
   Branded notifications and punctual delivery increase customer satisfaction.
   
7. Returns handling
   Inspection, restocking or disposal of returns in accordance with your guidelines.
   

Supported platforms & marketplaces

• E-CommerceShopify, WooCommerce, BigCommerce, Magento
  
• MarketplacesAmazon, eBay, Etsy, bol.com
  
• CustomisedREST-API, CSV upload, EDI
  

Main advantages of DTC fulfilment

• Fewer abandoned purchasesOffer fast, reliable delivery options and increase conversion.
  
• Lower costsNo additional staff, no packing lines, no separate carrier contracts.
  
• Fast market entry: Globally available within a few days as soon as your goods are in our network.
  
• Data-based insightsMonthly reports on SKU performance, reasons for returns and shipping trends.
  
• Sustainable optionsCO₂-compensated shipping, recyclable packaging and consolidation as required.
  

Frequently asked questions

1. are there minimum quantities?
No - you can start with as few as 10 orders per month.

2 How long does onboarding take?
Usually 5-7 working days after signing the contract.

3. can I use my own branded packaging?
Yes, send us your mailers or boxes and we will store and use them as required.

4. how do you handle international orders?
We take care of customs documents, DDP shipping and local last-mile delivery.

5 What happens to returns?
Our reverse logistics team checks, re-stores or disposes of the goods in accordance with your returns policy.